Refund Policy

Fair & Transparent Refund Policy

We stand behind the quality of our work. If you're not satisfied, here's how we handle refund requests — clearly and honestly.

3-Day Window
Refund requests must be submitted within 3 days of delivery. No exceptions.
Certificate Revoked
Any certificate of editing issued for the order will be permanently deleted upon refund.
Reason Required
You must explain your rationale before a refund is considered. This helps us improve.
Eligibility & Timeline
Days 1–2 after delivery
Contact us with your reason and we will review immediately.
Days 2–3 after delivery
Refund still considered, but requires documented justification of quality concerns.
After 3 days
Refund requests are no longer accepted. This window is firm and cannot be extended.
Grounds for Refund
Eligible Grounds
Significant editing errors or missed corrections that substantially affect the document quality.
Delivery was not completed within the agreed turnaround time.
The scope of work delivered does not match what was ordered.
Not Eligible
Change of mind or no longer needing the service after editing is complete.
Stylistic preferences that differ from editorial standards (not errors).
Requests submitted after the 3-day delivery window.
Cases where a free revision was offered but declined.
Certificate Deletion Notice

If a Certificate of Editing has been issued for your order, it will be permanently revoked and deleted from our system upon approval of your refund. Any QR verification links associated with that certificate will immediately become invalid. This action cannot be undone.

Refund Process
1
Submit Request
Fill out the form on this page with your order number and a clear explanation of the issue.
2
Review (2 Business Days)
Our team reviews your request and may ask follow-up questions or offer a free revision instead.
3
Decision
We'll notify you by email with the outcome. If approved, any certificate is revoked.
4
Refund Issued
Approved refunds are returned to your original payment method within 5–10 business days.
Submit a Refund Request
Within 3 days of delivery only
Find this in your dashboard or confirmation email.
Minimum 30 characters. Be specific — vague requests cannot be approved.
Questions? Contact our support team before submitting. Contact us