Privacy Policy

We collect information you provide directly when you create an account, place an order, or contact us. This includes:

- Full name and email address
- Billing information (processed securely via Stripe — we never store card details)
- Documents and files you upload for editing
- Communications you send us (support messages, contact form submissions)

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, pages visited, and referring URLs. This data is collected via server logs and analytics tools to help us improve our services.

We use the information we collect to:

- Process and fulfill your orders
- Communicate with you about your orders and account
- Send transactional emails (order confirmations, status updates, invoices)
- Respond to your support inquiries
- Improve our website and services
- Detect and prevent fraud or abuse
- Comply with legal obligations

We do not use your personal information for unsolicited marketing without your explicit consent. We do not sell, rent, or trade your personal information to third parties.

All documents you submit to Lexico Editing are treated as strictly confidential. Your manuscripts, research papers, and academic content will never be shared with third parties, published, or used for any purpose other than providing the editing service you requested.

Our editors sign confidentiality agreements and are only granted access to documents relevant to their assigned orders. We employ technical safeguards to protect your files during transmission and storage.

Uploaded files are retained for a limited period after order completion to allow for revision requests, after which they are permanently deleted. You may request immediate deletion of your files at any time by contacting us.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

- Essential cookies: Required for the site to function (login sessions, CSRF protection)
- Analytics cookies: Help us understand traffic patterns and improve our services (Google Analytics)
- Preference cookies: Remember your settings and choices

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality such as staying logged in.

We do not sell or rent your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

- Stripe (payment processing)
- Google Analytics (website analytics)
- Email service providers (transactional email delivery)

These providers are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information if required by law, court order, or government regulation.

You have the following rights regarding your personal data:

- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for certain purposes

To exercise any of these rights, please contact us at info@lexicoediting.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling certain requests.

We implement a range of technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

- HTTPS encryption for all data transmitted to and from our website
- Secure password hashing using industry-standard algorithms
- Access controls limiting data access to authorized personnel only
- Regular security reviews and vulnerability assessments
- File storage outside the publicly accessible web directory

While we take every precaution to safeguard your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Specifically:

- Account information is retained for the duration of your account plus 2 years after account closure
- Order records are retained for 7 years for accounting and legal purposes
- Uploaded documents are deleted within 90 days of order completion
- Support communications are retained for 2 years

You may request deletion of your account and associated data at any time. Note that some data may be retained longer where required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by email.

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.